Natalie
Great food, daily room service, very clean, very nice in room shower, tea, coffee and biscuits 24 hours, very friendly family, free WiFi, only five minutes walk from the heart of Windsor, no need for a car, very quiet yet centralized, only 12 miles from Heathrow.
This is a lovely English house owned and operated by a lovely couple yet very professional. I am so glad I stayed there and would love to stay again.
If you care about breakfast like I do, then don’t look further, this is the place for excellant English breakfast as well as continental breakfast. I miss my stay already. M.Saffar Oct 2009
Recently we had some guests staying who rang on the bell inside the house to get my attention. The time was almost 11pm and I was ready for bed having just had a shower and was in my dressing gown. I answered the doorbell and was then told by my guest that one of his bedside lights was not working and could I fix it. Well I was a little surprised that anyone would bother me at that time of night for something so minor, but I was obviously wrong to assume that this was a minor inconvenience to this particular guest.
So fair enough and off we went, armed with a multitude of bulbs to fix the light. I must admit that I was not at my best as I was ready for bed and thus not my usual jovial self.
When I got to the offending bedside light I replaced the bulb and it would still not work….. Now I would have thought that faced with someone so obviously ready for their own bed we might have been able to call it quits until the morning when I could fix the light properly, but now I was asked if I could replace the light….. I replied that did they realise what the time was?
Here I fell into a trap of my own making. The bell in the hall has a message on it that states “If you require Paul please use the bell at any time” – which apparently means exactly what it says and that I am apparently happy to be woken up at any time of the day and night to aid my guests. Can’t fault the logic of my guests for pointing this out to me, but I think they missed the spirit of the message. Now I’ve been woken before by a guest who had lost his room (!) as well as a real couple of emergencies where I have spent hours of my time helping my guests with major emergencies where I have helped them get the ambulance – waiting in the street for them to arrive and helping my guests in any way possible in this capacity – but a single light bulb not working I think moves this into a total different category.
When being told what was then expected of me I had a total humour failure, and for this I did apologise to my guests, but for the life of me I still to this day find it hard to believe that anyone would be so persistent in getting a light fixed at this time of night in this particular circumstances. Most hotels would have said they would have to call the engineer who would attend to the matter in the morning – but I got them a new light and went off – unfortunately for me I was so wound up that I got very little sleep that night myself (my own fault for taking this sort of thing so personally).
What I’d love to know is – Was I wrong? Should I have acted this way or was the request from the guest within the bounds of acceptable behaviour?
What do you think?
After six stays at the Langton House from 2004 to 2009 and I can say that Paul and Sonja are still upholding their tradition of excellence!
The full English breakfasts are amazing and the portions are generous. The breakfast room is light and cheery.
The bedrooms are beautifully appointed with different themes and color schemes. The drapes are lovely and some, if not all, are hand-made by Sonja. The beds are the most comfortable I have found in either a hotel or a B&B. The views out the windows are comforting.
The upstairs guest kitchen area is stocked with instant soups, tea, hot cocoa mix, and biscuits of all kinds. After a long flight or a long day of sightseeing it is nice to relax with a hot cup of tea or soup.
Paul and Sonja are so friendly and accomodating they make me feel like family. I can’t wait for my next visit!
Nathalie and Barbara
Hi Paul,
Just want to thank you for your kind hospitality this week, we thoroughly enjoyed our stay.
Kind regards
Wendie